This article walks through the exact process, highlights what you need to prepare in advance, and explains what to do if your old number is no longer accessible. We’ll also share tables comparing scenarios, and list key reasons why updating your number on time matters.
How to Change Phone Number on Exness
When and Why You Might Change Your Phone Number
Your phone number on Exness is used for two-step verification and account recovery. Keeping it up-to-date helps avoid issues with withdrawals, login attempts, or verification.
Common reasons for updating:
- You’ve changed your mobile service provider
- You lost access to your old number
- You want to strengthen account security
- You're switching to a number you use more often
| Reason | Impact on Account |
|---|---|
| Lost SIM card | Can’t receive login codes |
| Number expired or deactivated | Risk of losing access |
| Changed country or provider | May miss Exness SMS notifications |
| Using business vs personal line | Better organization of trading access |
Understanding how to change phone number on Exness helps you avoid unnecessary account blocks or delays.
Before You Start: What You Need
Changing your phone number isn’t instant if you no longer have access to the old one. Prepare these things to make the process smooth.
Things to check first:
- Can you still receive SMS on your old number?
- Do you have your Exness account login details?
- Do you have a valid photo ID or account documents?
| Item | Why It's Needed |
|---|---|
| Old number (if working) | To receive SMS confirmation |
| New phone number | Must be valid and accessible |
| Exness login credentials | Needed for account access |
| ID documents (optional) | For manual support confirmation |
The process will differ slightly depending on whether your old number is still working.
How to Change Phone Number on Exness (If You Still Have Access)
If you can receive verification codes from your old number, follow these steps inside your Personal Area.
Step-by-step instructions:
- Log in to your Exness Personal Area
- Click on your profile icon and go to Security Settings
- Find the Phone Number section
- Click Change Number
- Enter the new phone number and confirm
- Input the SMS code sent to your old number
- Verify the new number with a new SMS code
| Step | Action Required |
|---|---|
| 1–2 | Access your account |
| 3–4 | Select phone number field |
| 5–7 | Validate both old and new numbers |
This process usually takes 1–2 minutes and updates your security settings instantly.
If You No Longer Have Access to the Old Number
In this case, you’ll need to contact Exness support. The team will manually verify your identity and reset the security details.
What to do:
- Contact support via Live Chat or email
- Provide your account email, name, and ID (if requested)
- Answer any security questions
- Wait for confirmation and reset instructions
| Support Channel | Availability | Info Required |
|---|---|---|
| Live Chat | 24/7 | Account details |
| Email Support | Within hours | ID scan or selfie (if needed) |
| Phone Support | Optional | May direct you to chat/email |
Once verified, you’ll be allowed to link a new phone number.
Important Tips When Updating Your Number
Updating a phone number is straightforward, but there are a few things to keep in mind to avoid mistakes.
Best practices:
- Don’t use numbers that are inactive or shared
- Use a personal mobile, not a landline or VoIP
- Make sure your number can receive international SMS
- Avoid frequent changes unless necessary
| Tip | Why It Matters |
|---|---|
| Use personal mobile | Avoid access issues with shared numbers |
| Keep number active | Prevent account lockouts |
| Enable two-factor auth | Adds extra security |
| Double-check number input | Avoid typos during update |
Keeping your Exness contact details current helps prevent login problems and protects your funds.
Conclusion
Knowing how to change phone number on Exness ensures you stay connected with your account. Whether your old number is still active or not, the process is secure and can be completed with just a few steps or through customer support. Maintaining updated contact information helps you avoid delays in withdrawals, password recovery, or account verification.
Take a few minutes today to make sure your contact settings are current — it's a small task that can save a lot of trouble later.
FAQ
- 1. Can I change my phone number on Exness without logging in?
- No. You need to log in or contact support with identity verification to change your number.
- 2. What if I lost my phone and can't receive the SMS code?
- You should contact Exness support for manual verification and reset.
- 3. Is there a limit to how many times I can change my number?
- While there’s no strict limit, frequent changes may trigger additional verification.
- 4. Can I use a landline or VoIP number?
- No. Only mobile numbers that can receive SMS are supported.
- 5. How long does it take to update the phone number?
- If you have access to both numbers, it’s instant. Otherwise, it may take a few hours after verification.